QUALITY MANAGEMENT

At EMTA Electric, we operate in all our business areas with a quality management approach based on customer satisfaction and continuous improvement. Our quality policy is built on compliance with national and international standards, active employee participation, data-driven decision-making, and alignment with sectoral developments.

• We document, implement, and continually improve our Quality Management System in accordance with the requirements of the ISO 9001 standard.

• We plan, execute, and evaluate our product and service processes in fully accordance with the costumer expectations and relevant standards and specifications.

• We provide regular training to enhance the quality awareness of our employees, supporting the development of their knowledge and skills and encouraging active participation in continuous improvement efforts.

• In the energy sector, we aim to differentiate ourselves through a high standard of quality and create sustainable competitive advantages.

• We commit to full compliance with legal and regulatory requirements and to integrating sectoral developments into our system in a timely manner.

• We define, measure, and analyze the performance indicators of our main activities and implement datadriven improvements to deliver solutions that meet international standards.

• We establish sustainable relationships based on mutual trust by considering the expectations of all our stakeholders.

Ensuring the continuity of success through relentless progress and providing all necessary resources along the way is the core of EMTA Electric’s quality policy.